Effective Date: [1/10/2024]
At Cheeni Kitchen, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help!
1. Eligibility for Returns
You may return items within [30] days of receipt for a full refund or exchange, provided that:
- The item is unused and in its original packaging.
- Proof of purchase is provided (receipt or order confirmation).
2. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food items).
- Customized or personalized items.
- Gift cards.
3. Return Process
To initiate a return:
- Contact our customer service at [Insert Email/Phone Number] to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to us at the address provided in your return authorization email.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong item sent).
5. Refunds
Refunds will be processed within [7-10] business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
6. Exchanges
If you wish to exchange an item, please follow the return process above and place a new order for the desired item.
7. Contact Us
If you have any questions or concerns about our return policy, please contact us at:
- Email: [xyz@gmail.com]
- Phone: (+123-456-789)